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Customer portal redesign
online
Nadia Vasseur
Transformation Director, project sponsor

She chose you.
Now prove her right.

This morning you take over the customer portal redesign: 340,000 users, four business divisions, one supplier, nine months announced. Across the table, your sponsor. She is going to ask you ten questions, the ones a steering committee really asks.

Every answer moves three things, and she tells you what she thinks of it, out loud.

  • 01Sponsor confidence. Earned through clear-sightedness, not through good news.
  • 02Budget. What remains to absorb the unexpected.
  • 03Schedule. Your margin before the date announced to the committee.

She speaks with the English voices installed on your machine, and you choose which one at the top of the screen. Voices marked with a star are the most natural. On a Mac, open System Settings, then Accessibility, Spoken Content, System voice: download a Premium or Enhanced English voice for a noticeably more human delivery.